Have some questions? We got you.
What are the dimensions and weight of the TE-5000?
What power source is required?
The TE-5000 comes equipped to plug into a normal 110v outlet. The unit uses about 600W of power while heating, less than a microwave oven.
Does it need to be stored behind a locked and/or labeled door?
No. Although we suggest keeping it in your current medical waste storage room, the TE-5000 can be stored anywhere in your practice.
Who is authorized to operate the TE-5000 system?
The TE-5000 is designed with simplicity in mind, so anyone is authorized to operate the unit.
What servicing requirements exist and who is responsible?
OnSite is responsible for all repairs, maintenance, and updates to the system. The smart technology was designed to communicate service levels to OnSite’s Quality Team in real-time. If for any reason the device is not operating optimally, we are alerted and can proactively address the problem. If it isn’t something we can fix remotely, we’ll ship you a new TE-5000 right away.
How does installation of the TE-5000 work?
The TE-5000 has been engineered for simplicity. Just plug it in, flip on the switch in the back, and it’s ready to begin sterilizing waste! Our team will also conduct training prior to installation and ensure your team is ready to begin processing the waste immediately.
What happens to the waste during the sterilization process?
To meet the regulatory requirements for sterilizing medical waste, the TE-5000 raises the temperature of your RMW to 350-400 degrees for about 3 hours. This ensures that all bacteria, viruses, and spores are completely destroyed.
Can tin containers be reused after sterilization in the TE-5000?
No, all of our tin containers are single use just as your current containers are today. Once the sealing lids are locked onto the containers, the waste is secured and never exposed or accessed again. Following sterilization, tin containers should be disposed of in the regular trash.
Can I continue to use my old containers in the TE-5000?
Only OnSite’s tin collection containers can be used in the TE-5000. They are uniquely designed for the TE-5000 and it’s thermal heat sterilization process. No other containers on the market can withstand the thermal heat process without melting down and ruining the TE-5000.
Is the sterilized container recyclable?
As of now, OnSite’s tin collection containers are not recyclable and should be thrown away in the regular trash.
How will my medical waste collection process change?
Our system is designed to fit seamlessly into your current collection workflow. With that said, there will be some minor adjustments.
For Sharps waste, our containers will replace your current disposable containers (that you have mounted on the walls, in the shower rooms and on the med-carts). Once full, a sealing lid is locked onto the container and the container is placed into the TE-5000 for processing, and finally disposed of in the regular trash can once the process is complete.
For Red Bag waste, you have a few options. To process your red bag waste in the TE-5000, you can collect directly into our tin containers, or collect in small red bags and seal the bags inside of the container once you are ready to process your waste. Once collection is complete, you will lock a sealing lid on top of the container and process the waste. If your facility generates larger volumes of bio-hazardous waste, OnSite can provide hauling services with low-cost transactional pricing, optimizing your spend and your environmental footprint.
Do you have a trial period in which I can see if the machine fits with my practice?
As a medical waste generator, you know that we operate in a highly regulated industry, and we take your compliance very seriously. To ensure you stay as compliant as possible, we can only send a fully functioning unit to your office, with your regulatory portal set up and the auto-replenishment program configured.
While utilizing our services, every cycle you run in the TE-5000 will be tracked and available in your portal. This makes a demo period very difficult to manage (for you and for us). However, we understand that you need to make sure the TE-5000 makes sense for you and your team. To accommodate this, we’ve developed a 90-day Return Policy that you can take advantage of while determining how the TE-5000 fits into your workflow.
How big is the TE- 5000?
How heavy is it?
Does the TE-5000 get loud when a cycle is running?
Does the TE- 5000 make the room hot while running a cycle?
Do you need to purchase a special plug to use the TE- 5000?
How much will my electricity bill increase from using the TE- 5000?
How long is a cycle?
What is the clear plastic container located in the front of the TE- 5000?
What happens if I select the wrong waste type?
Also, please note that you can change the cycle type anytime before the cycle starts by simply pressing the correct button (Sharps or Red Bag). The lid will pop open. Just shut it and the unit will be ready to run.
Can you run the TE- 5000 when no one is in the office?
The most recent versions of the firmware default to a "Delayed Start" mode where the unit runs automatically at 7 or 8pm at night. If your unit doesn't do this, please let us know so we can get your unit on the most recent firmware!
Do we have to purchase any other parts?
Is shipping included in the monthly lease price?
Are containers included with my TE-5000?
You can also call us anytime at (949) 409-4031 to order additional containers.
Will costs vary based on the number of cycles we run?
Why is my invoice more than the monthly negotiated cost?
If you live in a state where we charge Sales Tax, some of the line items on your invoice will have Sales Tax added.
As you discussed with your Sales Rep and saw on your order form, your initial invoice will include a one time setup fee along with an order of containers. When you order more containers, or when your TE-5000 lets us know that you’re running low, we will send you more. The charges for any containers we ship will show up on your next monthly invoice.
How long can I keep my TE-5000?
Are the containers reusable?
How many containers do I get at a time?
How do I reorder containers?
You can also call (949) 409-4031 or email us at firstname.lastname@example.org any time to order additional containers.